Now Hiring: Scheduling Coordinator-Service

Salary Range: $25.00-$28.00

Location: Jupiter, FL

Aquafinity, a leading distributor in the water treatment industry, is seeking an organized and customer-focused Service Scheduling Coordinator for our Jupiter, FL office. As the primary advocate for our customers, you’ll be responsible for scheduling and coordinating all service activities in a high-volume, fast-paced environment. This role is essential to maintaining seamless operations across departments, ensuring the availability of materials, and forecasting service needs.

Why Join Aquafinity?

• Comprehensive Benefits: Health, Dental, Vision, and Life Insurance, 401(k) with Company Match
• Work-Life Balance: Paid Holidays and Vacation Time
• Advancement Opportunities: Career growth within a reputable industry leader

Responsibilities

• Customer Support: Provide friendly, professional support as the primary customer advocate, ensuring effective communication throughout the service process.
• Scheduling & Coordination: Manage the scheduling of service orders, start-ups, and training sessions; maintain up-to-date schedules for service technicians.
• Documentation & Compliance: Submit and collect all required documents and permits for project support.
• Cross-Department Collaboration: Coordinate with Management, Sales, Accounting, Field, and Office staff.
• Service Management: Oversee service order accuracy, exceptions, and completion within established timelines.
• Emergency Response: Adjust schedules to respond to emergency calls, notifying customers of any changes.
• Project Management Software: Update statuses and create reports as needed to ensure seamless project tracking.

Key Qualifications

• Experience: 2+ years in dispatching or customer service (construction or engineering industry experience a plus)